Who we are
Welcome to zikieats.com. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. Zikieats.com is owned and operated by Brainchild Bay Private Limited, a company incorporated under the laws of India.
We are committed to safeguarding your privacy and complying with applicable Indian laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Email address
- Phone number
- Shipping and billing addresses
b. Payment Information
- Credit/debit card details (collected securely through PCI-DSS compliant systems either directly or via trusted third-party payment processors)
c. Technical and Usage Information
- IP address
- Browser type and version
- Pages visited and duration
- Cookies and device identifiers
d. Marketing Preferences
- If you opt-in, we may collect and use your name and email for marketing communications. You can opt-out anytime.
2. Purpose of Collection
Your information is collected for the following purposes:
- To process and fulfill orders
- To facilitate secure payments
- To provide customer support and respond to inquiries
- To improve our website and services
- To send newsletters or promotional emails (only if opted-in)
- To comply with legal obligations
3. Consent
By using our website, you consent to the collection, use, and sharing of your information as described in this policy. We obtain your explicit consent before collecting any sensitive personal data.
For marketing communications, your explicit opt-in consent is required.
4. Disclosure of Information
We do not sell or rent your personal data. We may share your data with:
- Service providers, such as payment gateways and logistics partners, strictly for processing your order.
- Regulatory or legal authorities, if required under applicable law or in good faith belief that such disclosure is necessary to comply with legal processes.
5. Data Security
We implement reasonable security practices and procedures as prescribed under Indian law, including:
- SSL encryption
- Secure servers and access controls
- Periodic audits and vulnerability testing
6. Data Retention
We retain personal data only for as long as necessary for the purposes mentioned above, or as required by law. Data used for marketing is retained until you withdraw consent.
7. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent (especially for marketing)
- Lodge complaints with relevant authorities
8. Use of Cookies
We use cookies to:
- Enhance your site experience
- Track website performance and usage
- Store preferences and items in your cart
You can control cookie settings through your browser. For more details, refer to our Cookie Policy
9. Children’s Privacy
While our products are for children aged 2+, we do not knowingly collect personal data from children. All purchases must be made by adults (parents or legal guardians).
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the new effective date. Please check this page periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact: Brainchild Bay Private Limited