At zikieats.com, we value your satisfaction and strive to ensure a smooth and trustworthy shopping experience. This policy explains our practices regarding shipping, returns, cancellations, and refunds.
Delivery Policy
1. Order Processing
- Orders are processed within 1–3 business days from the date of successful payment.
- You will receive an email confirmation and tracking details once your order is shipped.
2. Shipping Coverage
- We deliver across India through trusted logistics partners.
- Delivery time may vary depending on your location and local courier efficiency. Typical delivery timelines range from 2 to 7 working days.
3. Delays
- While we aim for timely delivery, delays due to unforeseen events (e.g., strikes, natural disasters, or pandemics) may occur. We will notify you in such cases.
Return & Replacement Policy
Due to the perishable nature of our energy bars, we do not accept returns unless the product is:
- Damaged
- Expired
- Defective
- Incorrectly delivered
To request a replacement:
- Email us at order@zikieats.com within 7 days of receiving the product.
- Include:
- Order number
- A clear description of the issue
- Supporting photos or videos as evidence
- If eligible, we will process a replacement or a refund, as applicable.
Note: Products must be unused, and the packaging should be intact for replacement consideration.
Cancellation Policy
- Orders can be canceled within 12 hours of placement or before they are shipped, whichever is earlier.
- To cancel, email order@zikieats..com or use the “Cancel Order” option in your account (if applicable).
- If the order is already dispatched, cancellation is not possible.
Refund Policy
Refunds are processed under the following conditions:
- Product is damaged, defective, or incorrect and a replacement is not feasible.
- Order was canceled before shipping.
Refund Process:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be credited to the original payment method (credit/debit card, UPI, or wallet).
- In case of payment gateway delays, please allow additional time or contact your bank/provider.
Contact Us
For any concerns regarding delivery, returns, or refunds, feel free to contact:
Email: order@zikieats.com